When the vessel Champion Pula had an urgent need for eight drums of Xcellerate VO, standard delivery wasn't an option, the ship could only be reached by a small transport boat normally reserved for crew transfers. For our Rotterdam team, that wasn't a reason to delay. It was a logistics challenge to solve.
The delivery required two separate trips by boat, with a Marine Care representative accompanying the cargo each time to ensure it arrived safely. Heavy barge traffic meant waiting for access to the vessel, and at one point the cargo had to be carefully transferred across another barge that was unable to move out of the way. In total, the operation took five hours from start to finish.
It's the kind of situation that doesn't show up in a shipping schedule, but it's exactly where reliable support matters most. Our team adapted the plan in real time, coordinated the logistics on the ground and made sure the vessel received what it needed, on time and without compromise.
For us, this is what customer support looks like in practice: not just fulfilling an order, but finding a way through when the standard route isn't available. It's a small story, but it reflects how we work every day, wherever our customers need us, however we need to get there.
Marine Care supplies marine chemicals and delivery support to vessels worldwide. Have an urgent requirement? Get in touch with us today!
